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Friendly's Restaurants

FRIENDLY'S is a full-service restaurant chain with ice cream a key point of difference. FRIENDLY'S has experienced growth in every year since 2000. The franchisee will receive support, including training, marketing, site selection, restaurant openings and on-going operational assistance.

Franchisor Background

Year Established:

1935

Franchising Since:

1997

IFA Member

Operating Units:
Franchised Units:	192	37.9%
Company-Owned Units:	315	62.1%
	______	_____
Total Operating Units:	507	100%

Geographic Distribution:
U.S.:	507	100%	In 16 States
Canada:	0	0%	In 0 Canadian Provinces
International:	0	0%	In 0 Foreign Countries
	______	_____
Total:	507	100%

North America:
States/Provinces with the largest number of operating units:
Density	Units
1. Massachusetts	122
2. New York	115
3. Pennsylvania	66

Registered in Following Registration States:

Florida, Illinois, Indiana, Maryland, New York, Rhode Island, Virginia

Financial Requirements

Investment:
Minimum Net Worth:	$1.5MM-650Liq
Cash Investment:	$475-650K
Total Investment:	$475.4K-1.9MM
Average Total Investment:	$1216K

Fees:
Initial Franchise Fee:	$30-35K
Average Franchise Fee:	$32K
On-Going Royalty:	4%
Average Royalty:	4%
Advertising Fee:	3%

Average Number of Employees:

40 Full-time, 35 Part-time

Space Needs (in square footage):

4,500

Preferred Sites:

Free-standing Building

Other Sites:

Encourage Conversions?

Yes

Earnings Claims Provided?

Yes

Listed in the SBA Registry?

Support and Training

International Franchise Association:	Yes
Canadian Franchise Association:	No
Franchisee Association/Member:	No
Size of Corporate Staff:	325
Site Selection Assistance?	Yes
Lease Negotiation Assistance?	No
Financial Assistance?	No

Marketing Support:
Co-Op Advertising:	No
National Advertising:	No
Regional Advertising:	No
Local Advertising:	No
Marketing Materials:	None Specified
Additional Services:	None Specified
Other Marketing Support:	None Specified

On-Going Support:
Central Data Processing:	Included in Fees
Central Purchasing:	At Additional Cost
Field Operation Evaluation:	Included in Fees
Field Training:	At Additional Cost
Initial Store Opening:	Included in Fees
Inventory Control:	Included in Fees
Franchisee Newsletter:	Included in Fees
Regional or National Meetings:	At Additional Cost
800 Telephone Hotline:	Not Applicable

Training:
1. Corporate Training Center	12 Weeks

Franchisee Qualifications

Ranked from 1 (unimportant) to 5 (important):

Financial Net Worth:	N/A
General Business Experience:	N/A
Specific Industry Experience:	N/A
Formal Education:	N/A
Psychological Profile:	N/A
Personal Interview(s):	N/A

Minority Representation

Units Owned by Minorities:
African-American:	1
Asian-American:	N/A
Hispanic:	N/A
Native American:	N/A
Other:	10
Specific Minority:	Although we strongly support the objectives of the NMFI, we do not yet have any specific programs in place at this time.

Terms of Contract

Term of Initial Contract:	20 Year(s)
Term of Renewal Period:	10-20 Year(s)
Passive Ownership:	Not Allowed
Area Development Agreements?	Yes, for 1 Year(s)
Sub-Franchising Contracts?	No
Franchisees Allowed to Expand Within Territory?	Yes

Expansion Plans

Projected New Units Over Next 12 months:

U.S.:	Yes, SE, NE, Mid-Atlantic
Canada:	No
Overseas:	No

Franchisor Background

Year Established:

Franchising Since:

IFA Member

Operating Units:

Geographic Distribution:

North America: