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Home > Franchise Directory > Services - General > Mailing, Packaging, Shipping > The UPS Store

The UPS Store

  • The UPS Store, Inc.
  • UPS
6060 Cornerstone Ct., W.
San Diego, CA 92121-37
  • (877) 623-7253 / (858) 597-8513
  • (858) 546-7492 (Fax)

The UPS Store, Inc., a wholly owned subsidiary of United Parcel Service (“UPS”) of America, Inc., is the world’s largest franchisor of retail shipping, postal, printing and business service centers. The UPS Store® comprises over 4,700 independently owned locations in the U.S., Puerto Rico and Canada providing convenient and value-added business services to the small-office/home-office (SOHO) market, corporate "road warriors," and consumers.
In 2014, Entrepreneur® magazine’s annual "Franchise 500," a ranking of franchise opportunities based on factors such as financial strength, growth rate and size, rated The UPS Store #1 in the postal and business services category for the 24th consecutive year*. Additionally, the company has a rich tradition of award-winning marketing and public relations campaigns, among other accolades.

* 1990-2003 listed under the Mail Boxes Etc. brand

Franchisor Background

Year Established: 1980

Franchising Since: 1980

Operating Units

Franchised Units 4,785 100.0%
Company-Owned Units 0 0.0%
Total Operating Units 4,785 100%

Geographic Distribution

USA 4,421 92.4% In 50 States
Canada 364 7.6% In 10 Provinces
International 0 0.0% In 0 Foreign Countries
Total 4,785 100%

Multi-Unit Operators

Multi-Unit Operators N/A
Franchises Owned by Multi-Unit Operators N/A

North American Unit Density

Density Units
California 662
Florida 431
Texas 311

Registered in the following Registration States

California, Florida, Hawaii, Illinois, Indiana, Maryland, Michigan, Minnesota, New York, North Dakota, Oregon, Rhode Island, South Dakota, Virginia, Washington, Wisconsin, District of Columbia

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Support and Training

General Information

IFA Member Yes
CFA Member Yes
Franchisee Association? Yes, is a member
Size of Corporate Staff 400
Site Selection
Assistance 		Yes
Lease Negotiation Assistance Yes
Financial Assistance Yes, Direct

Marketing Support

Co-Op Advertising Yes
National Advertising Yes
Regional Advertising Yes
Local Advertising Yes
Marketing Materials Ad Slicks, Brochures, Coupons/Rebates, Direct Mailers, Promotional Items, Radio Ads, Site Signs, Television Ads
Additional Services: Grand Opening, Newsletter, Online Extranet, Press Releases, Sales Strategies
Other Marketing Support Promotional store marketing kits, Online Ads and Banners, Social Media, Email Templates

Ongoing Support

Central Data Processing Included
Central Purchasing Included
Field Operation Evaluation Included
Field Training Yes, at additional cost
Initial Store Opening Yes, at additional cost
Inventory Control N/A
Franchisee Newsletter Included
Regional or National Meetings Yes, at additional cost
800 Telephone Hotline Included

Training

Web-based Training Module 40 Hours
San Diego, CA 2 Weeks
Local Certified Franchise Training Center 2 Weeks
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Financial Requirements

Investment

Minimum Net Worth N/A
Cash Investment $15K
Total Investment $151.2-371K
Average Total Investment $261K

Fees

Initial Franchise Fee $30K
Average Franchise Fee $30K
On-Going Royalty 5%
Average Royalty 5%
Advertising Fee 3.50%

Site Information and Requirements

Average Number of Full-Time Employees 2
Average Number of Part-Time Employees 2+
Space Needs (in square feet) 1,200-1,800
Preferred Site Types Storefront, Strip Center, Regional Mall
Other Site Types Allowed Non-Traditional
Encourages Conversions Yes
Item 19 (Earnings Claim) Provided? No
Listed in the SBA Registry? No
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Franchisee Qualifications

Financial Net Worth 5
General Business Experience 4
Specific Industry Experience 3
Formal Education 3
Psychological Profile 3
Personal Interviews 5
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Terms of Contract

Term of Initial Contract 10
Term of Renewal Period 10
Passive Ownership? Not Allowed
Area Development
Agreements? 		Yes, for 0 years
Sub-Franchisor
Contracts? 		No
Franchisees Allowed to Expand Within Territory? No
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Expansion Plans

Projected New Units Over Next 12 Months 183
USA Yes, All United States
Canada Yes, All Canada
Overseas Yes, All Countries
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